Privacy Notice 

This Privacy Notice describes how we collect and use your personal information in relation to Xloud websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “Xloud Offerings”). 

This Privacy Notice does not apply to the “content” processed, stored, or hosted by our customers using Xloud Offerings in connection with an Xloud account. See the agreement governing your access to your Xloud account or mail us at [email protected] for more information about how we handle content and how our customers can control their content through Xloud Offerings. This Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice. 

Personal Information We Collect 

We collect your personal information in the course of providing Xloud Offerings to you. Here are the types of information we gather: 

  • Information You Give Us: We collect any information you provide in relation to Xloud Offerings. 
  • Automatic Information: We automatically collect certain types of information when you interact with Xloud Offerings. 
  • Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. 

How We Use Personal Information 

We use your personal information to operate, provide, and improve Xloud Offerings. Our purposes for using personal information include: 

  • Provide Xloud Offerings:We use your personal information to provide and deliver Xloud Offerings and process transactions related to Xloud Offerings, including registrations, subscriptions, purchases, and payments. 
  • Measure, Support, and Improve Xloud Offerings:We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Xloud Offerings. 
  • Recommendations and Personalization:We use your personal information to recommend Xloud Offerings that might be of interest to you, identify your preferences, and personalize your experience with Xloud Offerings. 
  • Comply with Legal Obligations:In certain cases, we have a legal obligation to collect, use, or retain your personal information.  
  • Communicate with You:We use your personal information to communicate with you in relation to Xloud Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests. 
  • Marketing:We use your personal information to market and promote Xloud Offerings. 
  • Fraud and Abuse Prevention and Credit Risks:Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Xloud, and others. We may also use scoring methods to assess and manage credit risks
  • Purposes for Which We Seek Your Consent:We may also ask for your consent to use your personal information for a specific purpose that we communicate to you. 

Cookies 

To enable our systems to recognize your browser or device and to provide, market, and improve Xloud Offerings, we and approved third parties use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookie Notice. 

How We Share Personal Information 

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with Xloud.tech, and the affiliates that Xloud.tech controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. 

  • Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through Xloud Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.  
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering Xloud hardware, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law. 
  • Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). Also, in the unlikely event that Xloud or substantially all of its assets are acquired, your information will of course be one of the transferred assets. 
  • Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Xloud, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction. 
  • At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information. 

Location of Personal Information 

Xloud Technologies Pvt Ltd, is located in India, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with Xloud Offerings, your personal information may be stored in or accessed from multiple countries, including India. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws. 

How We Secure Information 

At Xloud, security is our highest priority. We design our systems with your security and privacy in mind. 

  • We maintain a wide variety of compliance programs that validate our security controls. 
  • We protect the security of your information during transmission to or from Xloud websites, applications, products, or services by using encryption protocols and software. 
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. 
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you. 

Access and Choice 

You can view, update, and delete certain information about your account and your interactions with Xloud Offerings. If you cannot access or update your information yourself, you can always contact us for assistance.

You have choices about the collection and use of your personal information. Many Xloud Offerings include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain Xloud Offerings.

  • Account Information: If you want to add, update, or delete information related to your account, please let us know what to update or delete any information. We usually keep a copy of the prior version for our records. 
  • Communications: If you do not want to receive promotional messages from us, please unsubscribe. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device. 
  • Cookies Preferences: You can change your cookie preferences on Xloud sites at any time by clicking Cookie Preferences in the footer of the Xloud site. You can also manage cookies through your browser settings. The "Help" feature on most browsers and devices will tell you how to remove cookies from your device, how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. 

Children’s Personal Information 

We don’t provide Xloud Offerings for purchase by children. If you’re under 18, you may use Xloud Offerings only with the involvement of a parent or guardian. 

className="font-bold my-2" Third Party Sites and Services 

Xloud Offerings may embed content provided by others or include links to other websites and applications. These companies may collect information about you when you interact with their content or services. We are not responsible for the practices of these companies. Please consult their privacy policies to learn about their data practices. 

Retention of Personal Information 

We keep your personal information to enable your continued use of Xloud Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law. 

Contacts, Notices, and Revisions 

If you have any concerns about privacy at Xloud, please contact us with a thorough description, and we will try to resolve the issue for you. 

For any prospective or current customers of Xloud Technologies Pvt Ltd, our mailing address is: Xloud Technologies Pvt Ltd, A 307, Ansal Chamber 1, 3 Bhikaji Cama Place, Delhi 110066, ATTN: Xloud Legal. 

If you interact with Xloud Offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization. 

Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.